Front Desk
If you like rapid growth and working with enthusiastic team members to improve patient’s quality of life, you’ll enjoy your career with us!
Position Summary:
As the Front Desk/Receptionist, you will be responsible for supporting the effective operation of the clinic and the acquisition and retention of patients by communicating with all potential
patients who contact the clinic. In this role, you will be highly patient facing and require a high level of organization and multitasking. You will be welcoming patients into the office, collecting payments, filing paperwork and creating a remarkable experience. As the Front
Desk/Receptionist, you will be the first point of contact for many patients entering the building so it is expected that you present yourself in a professional manner that positively represents our clinic.
About Active Health Clinics:
Active Health Clinics has been proudly providing care to the Fort Dodge community for the past 12 years.
Our mission: Providing our patients the opportunity to live free from pain and restriction without the use of drugs or surgery.
Performance Objectives:
- Schedule new patients as well as follow up appointments
- Prepare waiting room and facilities for patient arrival and end of day to set the next day up for success.
- Greet and manage new patient intake which includes creating a comfortable environment, check-in, paperwork completion and verification, collecting all payment and scanning and updating patient information (insurance, ID, etc.)
- Ensure all patients are appropriately processed at the end of treatment
- Maintain charts in an orderly fashion and ensure accuracy.
- Answer incoming calls and make cold calls while taking notes or messages
- Educate the patient on the services provided in the clinic
- Consistently offer the highest level of personalized customer service while maintaining a positive, enthusiastic and helpful attitude
Capabilities/Key Competencies:
- Multitask in a fast-paced environment
- Exceptional interpersonal skills to quickly and effectively connect with patients and staff
- Entrepreneurially oriented, driven to succeed and a commitment to achieve results
- Self-starter who can work independently and as a team within existing processes or operate effectively with ambiguity
- Ability to overcome objections with confidence
- Coordinate and balance needs of the patient and the clinic
- Strong oral and written communication skills
- Plan, organize, prioritize and streamline skills
- Team orientation and strong collaborator
- Present self in a professional and positive manner in attitude and appearance at all times
- Ability to maximize and apply internal systems, processes, and platforms
- Understand, align with and communicate the clinics mission, vision, and values
- Desire to define and take massive action to accomplish your own personal, professional and financial goals
Education & Experience:
- High School diploma required
- 2-3 years’ work experience in reception, sales, customer service or related field preferred
- Experience in a multi-physician practice preferred
Physical Requirements:
The physical demands described here are representative of those that should be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may occasionally lift and/or move up to 10-15 pounds. Occasional travel to local meetings and training may be required.
Commitment To Diversity:
Active Health Clinics is an equal opportunity employer committed to meeting the needs of a multigenerational and multicultural workforce, Active Health Clinics recognizes that a diverse staff, reflective of our community, is an integral and welcome part of a successful and ethical business, we hire local talent at all levels regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation, or disability, and actively foster inclusion in all forms both within our company and across interactions with clients, candidates and partners.
Location:
Fort Dodge, IA
Benefits:
- Paid time off
- FREE gym membership
- FREE chiropractic adjustments
- Bonus structure
Salary Range:
$14-$17
The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.
If you have a passion for health, a drive to see people live the life they deserve, and a talent for sales please submit your resume to frontoffice@activehealthchiro.com or visit our website careers page at theactivehealthclinics.com!
According to the American Chiropractic Association, one of the most common causes of neck pain is whiplash resulting from a car accident. A sudden forced movement of the head or neck in any direction and the resulting “rebound” in the opposite direction is known as whiplash. The sudden “whipping” motion injures the surrounding and supporting tissues of the neck and head. Muscles react by tightening and contracting, creating muscle fatigue, which can result in pain and stiffness. Severe whiplash can also be associated with injury to the intervertebral joints, discs, ligaments, muscles, and nerve roots.